A secure, multi-tenant application platform that gives you a production-ready foundation out of the box. Add modules for your domain and ship a complete solution without rebuilding the basics.
Every Synergy deployment includes these capabilities. They're not optional add-ons. They're the foundation that every module and custom feature builds on.
AI agents interact with the same security model, data layer, and module system that human users do. They execute workflows, process tickets, query data, and take actions within the permission boundaries you define.
Users, roles, and hierarchical access levels with permissions enforced at every layer. Session management, authorization, password recovery, and token-based authentication are built in. Permissions aren't checked at the route level. They're enforced in the data layer, so there's no way to bypass them through the API.
A complete people and organization directory. Accounts, contacts, configurable contact methods (email, phone, social, and custom types), and international address management with country-specific formatting. This is the shared data model that other modules build on. Ticketing references contacts, reporting can query accounts, and your custom modules get the same access.
Manage countries, languages, resources, and system settings through the built-in admin interface. Configure the platform to match your organization's structure without writing code.
A drag-and-drop flowchart editor for building process workflows like approval chains, escalation paths, onboarding sequences, or any multi-step business process. Workflows are defined visually and executed by the platform at runtime.
WebSocket-based server with clustered scaling. Changes propagate to connected clients in real time. No polling, no stale data. The platform handles connection management, reconnection, and message routing across cluster nodes.
The interface works more like a desktop application than a typical web admin panel. Users can open multiple records and sections in tabs, working across them without losing context. This is built into the platform shell, so every module gets it automatically.
Synergy is a platform, not a monolith. The core handles what every enterprise app needs. Modules add what makes yours different. Each deployment includes only the modules it needs. No unused features, no unnecessary complexity.
Define multi-step process flows with configurable actions: attach files, send emails, update fields, trigger escalations. Build approval workflows, support queues, or any ticket-driven process.
Create custom reports with dynamic parameters and Excel/XLSX template export. Stream large datasets without loading everything into memory.
Speech-to-text transcription, text-to-speech synthesis, and text translation. The platform defines the interface; you choose the provider. Currently supports Google Cloud services, with the architecture ready for alternatives.
Voice call integration and SMS/messaging. Provider-agnostic design, currently backed by Twilio and swappable without changing application code.
New modules get first-class integration with the platform's security model, API layer, and UI components. They follow the same patterns as the built-in modules. There's no second-class citizen distinction.
We'll walk you through the platform and answer your questions directly. No sales pitch, just a technical conversation about whether Synergy fits your project.
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